Fleming Hostel Policies

Hostel Fleming is a company dedicated to providing accommodation services, characterized by the multiple capacities of its rooms, located in Palma de Mallorca.

The Hostel Management aims to have the following guidelines for action:

  • Differentiating as an establishment within the sector, trying to reach a diversity of customers, who want to have accommodation in comfortable conditions and in a pleasant environment, with a cost adjusted to their needs and allowing the profitability of the business.
  • To be attentive to the behaviour of the Clients, their opinions and their suggestions in order to continuously improve, adapting ourselves to their needs.
  • To inform and advise the Clients about Palma and its surroundings in order to favour an enriching and knowledgeable stay in our local area.
  • To implement environmental practices in the development of our activities as well as to inform the Clients about the environmental situation of our region and to make them aware of the importance of their collaboration during their stay.

All this through the implementation of a management system that allows the internal organization of the staff of the Hostel in an appropriate way to meet the requirements of our customers and establishing environmental standards to prevent pollution and minimize the impact on our environment generated by the activity.

This management system allows us to control and analyze the establishment periodically in order to continuously improve in a constantly changing market and environment.